The Right to Write

By Caleb Segrest (US) on July 2, 2019 Posted in General

How important are online reviews in your shopping experience? Many rely heavily on consumer reviews in order to generate business. But what happens when instead of providing customers the candid information that they deserve, companies try to silence their critics in order to improve their online reputation? In recent years, companies selling products and services … Continue reading

Internet reviews and the Communications Decency Act of 1996

By Caleb Segrest (US) on August 21, 2018 Posted in Defamation

We have previously written about the U.S. legal landscape regarding consumers’ rights to post negative reviews of products or services on the internet, including some of the implications of the Consumer Review Fairness Act on these rights. The Consumer Review Fairness Act was passed in December of 2016 in response to some businesses’ efforts to … Continue reading

U.S. House takes steps to protect consumers’ rights to post negative reviews

By Caleb Segrest (US) on November 28, 2016 Posted in Defamation

We have all seen the reviews of products or services that disgruntled consumers post on review sites such as Yelp. Lately, however, some consumers have faced lawsuits for violating “gag orders,” or non-disparagement clauses, found in agreements between businesses and consumers. These clauses restrict consumers’ ability to publish any negative criticism about their experiences and … Continue reading