Photo of Patrick Bracher (ZA)

The mining of social media and the use of big data (vast amounts of available internet data that can be analysed and exploited) by insurers to analyse consumer behaviour will change the face of insurance. The basic principles of insurance include the good faith sharing of information between insurer and insured, a pooling of good risks with bad risks, and assessing a fair premium for policyholders.  Paradoxically, regulations that require insurers to price more competitively and estimate their reserves more precisely to see that they are sufficiently capitalised are leading insurers to find ways to price insured risks more accurately.