In June, we introduced the topic of chatbots and highlighted some key risks and concerns associated with this growing area of technology. One business in particular, DoNotPay, made headlines recently by announcing that it would begin building legal chatbots for free.
The claim? In a July 14, 2017, posting to the online publishing platform Medium, Joshua Browder, founder of UK-based DoNotPay, writes, “Starting today, any lawyer, activist, student or charity can create a bot with no technical knowledge in minutes. It is completely free.” Sound too good to be true? To be sure, DoNotPay is not the first company to develop law-related chatbots—these bots are already popping up all over the world. But because this technology is still fairly new, chatbots that are attempting to automate services previously performed by licensed attorneys will almost certainly attract scrutiny. Continue reading